The Diploma in French for Tourism, Hospitality and Catering assesses the level candidates have attained in comprehension and expression, both written and oral, by evaluating their performance of professional tasks: reservations, advising clients, or giving guided tours.
This diploma responds to a need for training and certification in professional French among the staff of restaurants, hotels, or travel agencies who are not native speakers of French, in view of their engagement with French-speaking clientele, or their advancement in a French-speaking market.
This diploma is intended for professionals in the hotel, tourism and food service sectors whose tasks include receiving customers. Some examples might be receptionists, station attendants, travel agents, tour operators, tour guides, activity leaders, servers, and headwaiters.
Activities: Taking an order, greeting a customer, responding to guest comments on a forum, presenting a plan for a guided tour, writing promotional copy for a touristic offer, explaining a map and providing advice to a client.
Themes: Gastronomy, tourism, hotels, travel
We offer three Diploma for Tourism, Hospitality, Catering from level A2 to B2.
The Diploma in French for Tourism-Hospitality-Catering A2 certifies elementary skills in French: the holder of this diploma can understand and express themselves to carry out very simple communication tasks in the most familiar social and professional situations.
Understanding and processing information:
The candidate can understand the essential elements of administrative documents (passport, identity card) and messages from clients.
He/she can fill in standard professional documents and write simple e-mails in response to requests for information, confirmation or cancellation, in predictable situations.
The candidate can understand the essence of simple requests and short, predictable messages, face to face or on the telephone in the commonest reception situations.
Communicating orally:
The candidate can welcome a client, describe a tourist product and exchange factual information in a simple manner in a limited number of practical, common situations.
Understanding and processing information |
Duration |
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Process written information |
1: Update a hotel booking register |
45 mins. |
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2: Identify the nature of clients’ comments in order to pass them on to the relevant department |
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Process spoken information |
3: Note the subject of a client’s request during his holiday |
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4: Fill in a restaurant booking register |
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5: Take an order |
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6: Orientate a traveller, give directions |
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Communicate in writing |
7: Write an e-mail in response to a booking request |
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Communicating orally |
Duration |
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Activity 1: |
Give a client information about tourist activities in a town |
Preparation: 15 mins. Test: 15 mins. |
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Activity 2: |
Welcome a client and present a menu |
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Total duration of evaluation: 1 hour 15 minutes
The Diploma in French for Tourism-Hospitality-Catering B1 certifies ability in French at an independent level, enabling the user to understand and express him/herself in normal social and professional situations.
The holder of this diploma can communicate in professional situations in a normal or unforeseen context.
Understanding and processing information :
The candidate can understand the essential elements of professional documents aimed at clients (menus, brochures, plans, activity programmes, descriptions of tourist facilities) and messages from clients.
He/she can complete standard professional documents and write made-to-measure proposals, particularly in response to requests from clients for services, and provide personalised responses to comments from clients.
The candidate can understand the essence of requests and messages from clients or service-providers, face to face or over the telephone, in both common and unforeseen situations.
Communicating orally:
The candidate can present a tourism product in a personalised and well-argued manner,
and start a guided visit by announcing the programme.
Understanding and processing information |
Duration |
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Process written information |
1: Suggest a menu adapted to a request for a service |
1h 20 mins. |
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2: Respond to clients’ comments on a forum |
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Process spoken information |
3: Take an order, taking account of clients’ specific requests |
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4: Display information about the confirmation or cancellation of a service |
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5: Update a hotel booking register |
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Communicate in writing |
6: Write a proposal for a made-to-measure holiday |
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Communicating orally |
Duration |
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Activity 1: |
Present a number of tourist circuits and argue in favour of one of them |
Preparation: 20 mins. Test: 15 mins. |
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Activity 2: |
Present the plan for a guided visit |
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Total duration of evaluation: 1 hour 55 minutes
The Diploma in French for Tourism-Hospitality-Catering B2 certifies ability in French at an independent level, enabling the user to communicate effectively in a wide range of professional situations.
The holder of this diploma can carry out, both orally and in writing, professional communication tasks, in all the standard situations found in his/her working environment, including those that involve managing a certain degree of unpredictability.
Understanding and processing information:
The candidate can understand specialised information relating to tourism (guides, specialised press, specialised books: history, geography, architecture, etc.)
He/she can understand and respond to complaints and provide a personalised solution.
He/she can write promotional text for a tourist product.
Communicating orally:
The candidate is able to present information in a structured, attractive and original manner, in order to persuade and captivate his/her client or audience.
Understanding and processing information |
Duration |
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Process written information |
1: Take notes from a file of documents to prepare a guided visit |
2 hours |
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Process spoken information |
2: Write an e-mail responding to a complaint |
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Communicate in writing |
3: Write the promotional text for a tourist product
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Communicating orally |
Duration |
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Activity 1: |
Explain a menu and advise a client depending on his/her tastes |
Preparation: 20 mins. Test: 15 mins. |
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Activity 2: |
Start a guided visit: present the specific geographical, historical, stylistic and cultural characteristics of a site or a work of art |
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Total duration of evaluation: 2 hours 35 minutes